1mg — Improper Service for Pregnant women

Hi,
Please help me in finding justice. I have registered Covid 19 test in 1mg for my wife who was Preganant. As per new guidelines from Hospital, Preganant women has to under go Covid test 3 days before delivery date. So based on Delivery date we have registered for Covid test through 1mg Diagnostic on 5th October and sample was collected on 6th October, As per timelines from 1mg report has to be delivered in 72hrs maximum. But as we can't predict delivery date I have done follow up with 1mg about status of test report and they said they will deliver it on time. On 9thOctober morning my wife got delivery pains and I have admitted in Hospital, but Hospital was not ready to start treatment as there is Covid report, somehow I have requested them to admit her first and I said I will get report by 10AM. So every minute I have started talking to 1mg representative and explained my wife situation to provide report as early as possible, I literally begged everyone to provide my report as Hospital can't give treatment without Covid report. My wife was suffered a lot with pain till evening 5PM and that pain was unbearable. This pain can be managed with treatment but due to unavailability of Covid report they have not started any treatment. During this time I was keep on asking 1mg to provide my report explained situation, non of them have shown atleast mercy on wife. End the day 9 people of Doctors team has decided to give treatment after my request and I have arranged them Covid protection Kit with my Money. After all these now 1mg came up with report on 13th October and simply saying Sorry. When you look at report, the report was generated on 7October itself, here you can see how neglect 1mg is. I'm raising this complaint not only for me, it should not happen to any women in this world, Pregnancy is most sensitive matter and important thing on this earth, but this1mg has not even shown mercy at all. Please help me to find justice.