1mg — order id: po[protected]-957.

Address:

Nanded city, Pune, Maharashtra, 411027

I booked Lab Test on 4th Aug 2019.
Order id: PO[protected]-957.

Sample collection done on 5th Aug 2019.so the result supposed to delivered by 48Hrs which was by 7thAug2019 Morning but they failed.

So I mailed them about the same but I didn't received any reply same day, next day they reverted it will get delivered by 24Hrs More which was on 8thAug 2019 and I received a call from there representative ( Name - Javed ). He said I will get my reports Maximum by 8:00PM on same day (08/08/2019). But No report received and they mailed saying it will take more 24Hrs.

By this how can anyone trust the reports.

Below is the mail which I have written to them

From : sanit.[protected]@gmail.com

To : 1mg Support • support+[protected]@1mgsupport.zendesk.com

Date : 7 August 2019, 20:50

Dear Javed,

It's 8:40PM and still I have not received my report.

I received 1 call stating that report are again delayed and will try to deliver by more 24 Hrs.

I asked the your representative to transfer the call to senior person but he said no one is available.

I asked the complaint escalation senior person mail id which he said don't have.

By this I can see how professional people you all are.

What is point to get report after 72 Hrs?
What is genuinity in that report?
Who is going to assure me about the accuracy of my report?
Who's going to give me on paper written guarantee about this report?

I am a Diabetic and heart patient and those reports were so important for my checkup but because of the unprofessional behaviour towards the customer today I am suffering.

I am going to file a legal complaint against you people and escalate this to at maximum online level.

Regards,

Sanit R. P.