24hourcare.in — I've placed an order for medicines, money got deducted but no response on the order.

Address:	RAM SVR, Plot No 4/2, Sector 1, Madhapur, HUDA Techno Enclave, HITEC City, Hyderabad, Telangana 500081 IN (As per their website)
Website:	24hourcare.in

I've placed an order for Anoxilin 40mg Injection (× 12) which costs around 519 rupees. I've made online payment on their portal. Here's the order details,

Merchant: 24hourcare
Order Date:[protected]:03:28
Order ID : 335431
Payment Method : Online (PayUMoney)
Transaction ID: pay_62af25a7bc8f3_336939
Amount Paid: 519.00
Desirable resolution: Refund of Amount.

I've been trying on their customer care number but there's no response (IVR). Even sent multiple emails, but emails were unable to reach them. Email was undelivered.

Please help me with the refund of amount. And please take strict action against the company for fraud and providing unreachable contacts.