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Greetings from Ace2Three.
With reference to your complaint we understand that your account got deactivated. We apologise for above response.
Please be informed that we have checked your account and we see that it was deactivated under duplicate account policy.
Now you will have to continue with your primary account.
Hence we suggest you to email us your updated Bank statement from your registered email id at [protected]@a23.com so that we could check.
Note: Ace2Three does not entertain multiple user ids for the same player. Hence creating multiple accounts by the same user is against the acceptable user policy of one user id per player.
If you have any further queries/concerns, please email us at [protected]@a23.com
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
With reference to your complaint we understand that your account got deactivated. We apologise for above response.
Please be informed that we have checked your account and we see that it was deactivated under duplicate account policy.
Now you will have to continue with your primary account.
Hence we suggest you to email us your updated Bank statement from your registered email id at [protected]@a23.com so that we could check.
Note: Ace2Three does not entertain multiple user ids for the same player. Hence creating multiple accounts by the same user is against the acceptable user policy of one user id per player.
If you have any further queries/concerns, please email us at [protected]@a23.com
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html
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48%
Complaints
288
Pending
83
Resolved
115
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1st floor, Ashi Building, 19 - Rouse Avenue Institutional Area, New Delhi, Delhi, India - 110002
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Referring to your query, we are sorry to inform you that we were unable to identify your Ace2three account with the given details. We request you to share your user id of Ace2three account or you can write us on [protected]@a23.com from your register email id. So that we can check and assist you further.
Should you require any further assistance, please email us to [protected]@a23.com.
Regards!
Team Ace2Three.
Note: All users residing or logging in from the restricted States will not have access to our real cash games.
For more details on restricted states please check the link: https://www.a23.com/tsrummycompliance.html