ACT Fibernet — Internet not working for months and not fixed. Non technical customer service and engineers.

Address:	600004
Website:	www.acttv.in

ACT tv a fairly new company provides fiber optic broadband in Chennai. The speeds are deceptive because The actual internet speed promised in the package is not reflect in browsing and download speeds during internet use. My account number is 1162571

On top of that the internet connect drops for 4-5 hours almost everyday. Sometimes the connection is down for days. I have tried contacted the customer service on multiple occasions. Even though they would promise to send someone over within the next 24 hours first and on escalation promised to send someone within 4 hours of the call. No one showed up. Only after persistent complaints an engineer was finally sent to the location.

When I called the customer service number to complain they did a backend diagnostic and confirmed that the problem was at their end. However when the engineer came in he has no clue about this and blamed the fault on my router. Even on me insisting that the router was fine he was adamant and took it out to get it checked. There were no surprises that the router was all ok. Finally they accepted and fixed the problem at their end. However that fix was short lived as the problem started again. There have 2-3 engineer visits since then. Each time they claim to fix it but the problem persists and is actually worse than it was before.

This issue has prolonged for 3 months now. I have paid for all months without receiving any compensation for the internet down time. They haven't had the courtesy to offer any sort of compensation. The customer service is arrogant and at times even refused to take my complaint because at the time of the call the internet was working and refused to believe me. I had to force them to check their records and see previous complaints regarding same issue with diagnostic checks that they ran to actually make them believe that there has been a consistent problem.