Addmecart — Split AC Ordered but not delivered

Address:	Add Me Cart,Jai Stambh Chowk,opposite Gurh Gali,Rajgarh, Rajgarh, M.P,India,Pin – 465661 India
Website:	www.addmecart.com

I have ordered for anew Split AC Sansui 1.5 Ton 3 Star Split Dual Inverter AC with PM 2.5 Filter - White, Gold × 1, and paid Rs 28800 via UPI and received a confirmation of the order number as #[protected] on 24.06.2022.
The status of the order has been changed to passed to dealer on the 25th and since then there has been no action .
Neither is the help line number working [protected], neither is their E Mail ID functional ('[protected]@addmecart.com') as the inbox is full and messages are bouncing .

Need your urgent intervention and advise, whether I should file a FIR on the above matter