Agoda — Agoda

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Hi

I booked a hotel from agoda website from 27-29 two nights stay at Tirupati marasa Sarovar hotel and my booking id:[protected] while visiting to hotel they said u can’t check in if you have same district ID proof I.e, Tirupati is located at Chittoor district, amnot from Tirupati but another part in Chittoor district, and they said cancel booking from agoda site but am unable to cancel booking and I lost whole hard earned money 😞 kindly help me out for refund