Agoda — No booking ID provided but money debited

Website:www.Agoda.com

I have been cheated, I was looking for hotel on 13jan2021 to stay in ITC grand chola. I have not payed at that time. I have not received any confirmation on email or mobile. But next day I have been charged. What they claim I have not given my email ID correctly. The hotel people r saying they have received proper booking and since u have not show up next day they have debited and they can’t refund back. Agoda people r saying we can’t refund.
Kindly help
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