Aha Taxis — driver reached an hour late and there is no seat belt and takes 2000 for fuel when fuel charges is included

The driver reached an hour late and makes us wait again for half and hour in the petrol pump. There is no seatbelt on the pillion seat and the driver takes 2000 rupees for fuel when it is clearly mentioned fuel charges is included and balance payment must be made only at the time of return the service is very bad and we cannot interact with the driver because he knows only kannada