Air Asia — Inconvenience due to technical malfunction and the shortcoming paid by me.

Hello,
Myself Madesh Chandra, a wheelchair tennis player and represented India in various game across the world. My PNR no. being PNR RV4PXY.

I had booked a flight and it got cancelled due to some operational issue from your end and therefore you re-alloted the flight to 3:15am which was a connecting flight and since it was inconvenient for me as I am physically challenged, I resheduled it for my convience in AirAsia itself and post that there is a technically problem that has been occured from your end after the rescheduling where they are saying that there has been a chat confirmation for the refund which was not intiated by me and if there is proof for the same please do forward it to me for me to show it to my legal official because it was definitely not done by me or in phone which cannot be accepted by me. At the point of time when the chat had been taken place I didn't have access to my phone and I am obliged to take this case to the disabled commision.
So kindly look into this matter immediately and is requesting you to do the needful and refund the entire amout that has been disbursed.

Thank you .