Air Asia — Ticket not booked but money got deducted

April 21 2022, I booked the flight ticket. The amount got deducted from my account but the money deducted. There is no way to raise the problem in air asia website. If I open the case, they are closing without any solution/ refund. Today it is 8 days after my booking, but they are not refunding money. They are reversing back our money.