Air Carnival — Customer service? Gate closure before time and really expensive change time fares

Address:	600010
Website:	aircarnival.in

Hi,

I wanna write to you about your so called customer service. This is regarding my ticket to cjb on the 23 mar attached. My wife and I had to catch this flight at 9.45 pm after we flew in at 8.10 pm by Emirates from Bahrain. As usual, baggage was delayed, no shuttle between domestic and international, ran all the way pushing the luggage and reached at your counter a few mins after 9. Around 9.05. Counter was closed. A guy in the office said nothing can be done. He said he will send his manager in a few mins.. None returned. Called ur sweet customer care. Responded like a small bus booking office. Guess wat they said. It can be rebooked the next day for a fee of 13 k rupees. Kidding me? Frustrated. Had my wife too with me. Found a room tostay, taxi to ride at that late time of the night, spent more money too. Found a flight for two with indigo for 8k for two the next day and went to cjb.. Do you not see this?? Eating in customers money and giving almost nil basic humane service. Guess what, our return flight was rescheduled for later just with a text message. We asked them to move it to the morning and flew back. In Cbe, the plane took off 10/15 mins early. This company sounded pathetic! They were boarding ppl until last 20 mins. I felt like I was travelling in a cheap low cost bus with the kinda arrangements u guys run..More to it, we were four ppl of the same plight the night of Mar 23. I have written the same email to them and havent heard any as of yet.