Air India Express Complaints & Reviews

I had plan to book the ticket through online from airindia express web site. I booked ticket, but ticket not generated (due to time out) simultaneously money credited to air India express account. I had informed through email on Jan. 2012 so far no reply. Pls guide me what are the procedure to refund my money ..?...

Dear Sir /Madam,

I had booked Air India Express ticket from Dubai - Mangalore -Dubai online , on 11th November 2011, due to the technical problem in Air India express web site the money is deducted from my credit card but i did not receive the ticket , i have sent several email's requesting refunding my money to my credit card , but till now nothing is happened , all my email left anaswered , kindly advise to whom...

I am mustaffa i have travelled from kozhikode to dubai on 7th january 2012 e-ticket number is IX17264147 and PNR IX11028194. when i reach dubai i didnt receive my baggage and it has been told to me that the baggage was send to abu dhabi and they will call and inform me that when i can collect it. after that i didnot receive any response from air india and when i called back again they have informed me that they will call me and later on someone...

Dear Sir,

I travelled by Air India Express Fllight IX 402 from Kochi to Mumbai today(11/1/2012). We boarded the flight at 9.30 AM. To our horror, we found all passengers covering their nose with what ever they could get. The cabin was stinking of very pungent smell of rotten fish. The smell was so strong and foul that some of the passengers were about to vomit or vommitted. When we spoke to cabin crew, they informed that...

I traveled in air india express flight from Kozhikode (ccj) to dubai (dxb) on 7th november 2011, guess what they served all uncooked basmati rice with dal curry, WOOW.......is that you get when your traveling in international flight, for me AIR INDIA EXPRESS is THE END.

Hey my fellow indians, if you are an INDIAN CITIZENS then STOP FLYING IN AIR INDIA EXPRESS, dont waste your hard earned money for crap.... there is hardly enough...

Dear Sir/Madam,
This is regarding a payment issue happened on 09/11/2011. On that day I booked a Two way ticket from DUBAI to MANGALORE 18/11/11 and 28/11/11.
Because of your server down,I cancelled the transaction.but i got a reference number RF10146338.But the same time my money(AED1490.52) deducted from my account by the transaction no ID 029641 by AIR INDIA CHIX10974139.But i did not got the ticket.So please...

On 02/11/2011 , I took an Air India Express flight (IX 419)from Cochin to Abudhabi .There were nearly 35 passengers in all. The seating inside the aircraft was worst.The seat assigned for me was torn & was hanging. The base of the seat could be seen.The air hostess gave me another seat, but seat was worse.The push back button of the seat was missing.I was forced to use my previous seat.This is the condition for many of the seats.Passengers...

my name is mrs jessy alex.i took one ticket from new delhi to cochin on 06/11/11(flight no 9-411).but the flight cancelled.i did not get any phone call from anyware.so please do the needful for me.i want to go on that day otherwise day after....

Air India Express,

I had booked below inbound & outbound tickets with your airlines on 19 September, 2011.
I got an email from you, saying that flight IX411/DEL-COK dated 11th December 2011(PNR: IX[protected] has been cancelled

How can you cancel a flight after 1 and half months of booking.

Moreover, you have also cancelled my flight from Cochin to New Delhi dated 16th December, 2011 without...

I had booked my tickets for Diwali holidays from Mumbai to Cochin, Travel date 22nd October, in Air India Express fight No IX204/22OCT
I booked my tickets on 11th July. At the booking time the ticket charges for all airlines was almost same, a few thousands difference was only there. Since Air India Express was offering the lowest among them. I booked that ticket charges was Rs 7000 for 3 adults and 1 Infant. After two months time,...

Sub: Ticket cacellation Refund amount

PNR : IX10515774

Dear Sir,

This has reference to the above mentioned subject and the PNR IX10515774. The above mentioned tickets were made for Kochi-Delhi for journry on 29 th Aug 2011. Later the flight was cancelled due to one inident happened on runway on that day and airport was closed for that day.

I have booked ticket online so i was told...

I booked ticket in Air india express and saved Rs 200 compared to other airlines.

Since I wanted to make modification in the ticket, I tried calling customer care and to my surprise, none of the customer care is answering the phone.

I tried calling delhi, mumbai, mangalore, pune, chennai and nobody answers, Few numbers given in the website are not working.

From chennai, I tried calling to delhi...

I would advise not to book any ticket in airindia express airline.

I have booked chennai -colombo ticket and wanted to modify name info and I tried to call customer care.
Trust me, I have been trying all the customer care of chennai, delhi, hyderabad, pune, mumbai and nobody answers.

Finally I got connect to delhi customer care and said they can't help and try to give direct number. That number is...

I have booked a flight Sharjah-Cochin in August 2010 on Air India Express, Online using credit card.
The day before the flight, I was informed that the flight is cancelled and I'm eligible for a 100% refund of the ticket.

Some how I managed to book another flight and cancelled the AirIndia ticket. But I received only 70% of the ticket.
I communicated to the AirIndia express customer care by emails and also...

Terrible Experience with Air India Express Singapore to Calcutta flight

I took IX 933 flight from Singapore to Calcutta on Friday (June 10 2011). My flight experince was ok but when I landed to Calcutta airport with mt friend from Singapore I was surprised to know that check-in baggage of more than 50% passengers didn't arrived Calcutta airport. Lucky my friend from Singapore didn't had any check-in bag. It 2 days...

I had booked a seat for 10th June in the Doha bound Air India Express Flight IX457 from Kochi. The booking was made online on 1st June against a payment of Rs7,712/- from my debit card. Due to unforeseen reasons I wanted to cancel the booking, and accordingly on 7th June I retrieved the booking in the website for cancellation. I clicked on the link "cancel PNR', and I was promptly directed to another window which displayed the...

Dear,
I travelled/started on 07/062011 from lucknow (India) by Air India to dubai (dubai international Air port terminal it) by lucknow - Frankfurt (Air India axpress )-Marseille (Lufthansa- Flt. LH 4350) . My checked in Baggage was not handled properly at Frankfurt by AI and hence as on today I have not got my Baggage at Marseille.The tag on the bag is having number tag no. is AI600183.My e-ticket number is IX16080039, my India...

I m booked two sector international ticket which is from kolkata to dhaka on 11/3/11 and second one from dhaka to kolkata on 13/3/11 in the name of Subhas Bera. Second ticket is cancelled from air india office but balanced amount is not returned. E Ticket : IX15335604 , PNR : IX09339571 . So, Please look into this matter .......

This is reference to the attached ticket booked for my daughter and the boarding pass issued in flight IX-343 from Calicut to Dubai on 10th May 2011.
While booking the ticket I had paid for a selected seat in the front row for my daughter, since she is travelling alone. (seat no 11a alloted instead of 1A)
The treatment she got at the airport was so arrogant, and the airport staff was not at all co-operative.
Since she...

Hi,

I had booked a flight from Mumbai to Cochin by Air India Express for thier 6pm flight on 30th Apr. The booking was done almost 2 months in advance. Just a few days before the travel date i get a mail from the airline that the time has been preponed to 5pm. Despite of this i managed to reach the airport check in counter by 4pm. However, i was denied boarding and the reason given was the flight was "Over booked"....