Airasia — Case[protected]

They are big frauds. On the portal they show the flight with travel time as 1 hour 40 min and later they change it to 3 hour 15 mins by saying there is a operational issue. This is going to impact the overall schedule and upon complaining post 36 hours also my issue is not resolved and airline has denied to cancel the ticket also. I'm being mentally harrassed from last 3 days. Need urgent help on my issue