Airtel — 3rd party SIM swap for your Airtel mobile number

Address:	5A/B84C Rose Nagar, Elambalur Road
Website:	Aitel

My self Arunkumar, my Airtel Postpaid number is not working so I contacted Trichy Airtel Store "No.10 Periyasamy towers College Rd, Teppakulam, Tamil Nadu 620002" for a replacement card, as they mentioned "Regarding 3rd party SIM swap for your Airtel mobile number .
kindly send your blood relative to the nearest Airtel store along with the necessary documents.
Documents required:
*Authorization letter in the desired format
* Self-attested photocopies of POI & POA (Aadhaar / voter id/driving license) of customer
* Copy of VISA(mandatory) & passport of customer
* Damaged/Faulty SIM Photo in case of SIM is damaged/faulty.
* POI of blood relative (Aadhaar / voter id/driving license)
Video call to be done in Airtel store with you and your image needs to be captured for validation with Acquisition photo."

currently, I am in Singapore and as per their advice I have sent all the necessary details and documents on May 24, 2022, 11:12 PM,

I have follow up for 2 monthy no action thy said to wait.

On Jul 31, 2022, 10:51 AM I have sent email to Airtel Nodal Officer,

On Aug 1, 2022, 7:45 PM recived email from nodal officer to send my blood relative (Father ) to the nearest Airtel store along with the necessary documents.

On Aug 3, 2022 My father visited the "richy Airtel Store "No.10 Periyasamy towers College Rd, Teppakulam, Tamil Nadu 620002" with all the necessary doumcnets on that day for the name shake they gave the replacement sim card to my father (but not activated till now), I wanted to know how come they can give the sim card on that day itself before that they mentioned two scenarios

For 3rd party SIM swap for your Airtel mobile number [protected]

Scenario 1: They mentioned it will take more than one month to process
Scenario 2: After your call and email I asked my father to visit during that time they mentioned process now changed and asked to do the same process from the beginning

The store representative gave the replacement sim card to my father on 3rd August around 5PM and said it will be activated within 48 hours, as now still the sim card is not yet activated.

Today again my father went to the store and asked why it's not activated they just saying need to check with the manager and it will take some time.

It's really making myself and my father also more uncomfortable by traveling up and down

Manager Suresh : 91 [protected]
Representative : Kalai / Saranya [protected]