[Resolved]  Airtel — Activation o[censored]nsubscribed service

Address:	Ranchi, Jharkhand, 834001
Website:	www.airtel.in

My airtel mobile number is [protected]. On 14/6/16 18:43, a vas "airtel deals" was automatically activated on my mobile and rs. 35 was deducted from my balance.
I never raised a request to activate this vas.
So, i called customer care on 198 and asked the details regarding this transaction. They say that the system shows that i raised the request using internet ad and i confirmed the subscription by responding to a message.
In my defence, i didn't even use the internet data at that time and hence how could have i clicked on an internet ad. Also i never received a message for confirmation.
I directly received the balance deduction message from airtel and that is how i came to know about activation for the vas.
I immediately deactivated the service as i didn't want airtel to say that i used the vas for some time.

This has also happened to me 1 month back and then my money was refunded. But this time they are blatantly accusing me that i activated the service.

So, i request you to raise a complaint for the refund on my behalf as i have been victimized. Not only the balance deduction but also this act of airtel mentally harasses me.