[Resolved] Airtel — Airtel 4g service not working after sim swap

sharif s

Address:	560036
Website:	www.airtel.in

I had an airtel sim which was already a 4g sim (It was written 4g on the sim). But in the airtel self care website, it showed that handset is 4g but sim is not 4g enabled. Hence i went to airtel office and got sim swapped. After that the phone never showed 4g network (Lte). Previously it used to show lte while using internet. So i complained on 121 twice (Ref. No is cgpsc[protected]). But it was of no use they give a date but even after a long time passes after complaining, they say it is still in process. Then i went to aitrel office twice, there they wrote some mail and told me problem will get solved in 24 hrs but nothing happened. Then i got sim swapped again but still i am not getting 4g. I am tired of this. And if this complaint is not going to work, i am going to change the network.

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Aug 17, 2017

Complaint marked as Resolved

This is not solved.

Airtel customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Sharif,

This is with reference to your post, dated 12 May 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 14, 2017

Airtel Customer Care's response Dear Sharif,

This is with reference to your post, dated 12 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

May 19, 2017

Updated by sharif s Some one contacted me from customer care and said "your problem will get resolved in 30 mins". Then I got a message: your 3G service will be activated in 30 mins. later I got a message "your flash service is stopped" and nothing happened. I was complaining about 4g service in the first place.
Please solve this asap. I will not recharge until its resolved