[Resolved] Airtel — Airtel broadband/payment made for new connection. But no connection given from 2 month

shaikh rafiq g

from Mumbai, Maharashtra

Address:

600016

I have made payment of RS, 1000 for new broadband connection on dec' 01' 2016 but no connection given till today. Customer care executive not giving proper response when I contact them. They are not refunding money and not even giving new connection. Most of the times they are not answerring call and even if they answer they are asking to call back after some time. Could anyone please help me.

Cf #: TNPC880077

Thanks,
Rafiq

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Mar 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 01, 2017

Updated by shaikh rafiq g I am still not getting proper response from the airtel broadband customer support executive. Could someone please help me to get either the connection or the money back. I would appreciate if someone from airtel could call rather updating the comments, because nobody from airtel contacted me till now. Because of this issues, it gives a very bad impression of airtel to me. Could someone please take action please.

Verified Support

Feb 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 30 January 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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