[Resolved]  Airtel — Airtel charged me post disconnect the broadband connection

Address:Chennai, Tamil Nadu, 600043
Website:Airtel

Name : venkataraman neralla
Disconnected landline with broadband connection number :[protected]

I requested my airtel line to be disconnected because of frequent complaints and the airtel technical team was not able to solve it permanently. Inspite of giving 3 years of time, airtel was not able to rectify frequent disconnection problem. I called up airtel and asked them to disconnect my line effective 5th april 2017. I got a call from retention team on 6th april and offering me various benefits to retain me as a customer, as i dont default and pay my bills ontime. But, i opted for other broadband connection, which i told to the retention team clearly and asked to disconnect the line immediately. They have not disconnected the line until april 22 2017, and asking me to pay for those days. It is absolute cheating by airtel and by doing this they have proved that it is a cheap, cheat and non reliable company. I was very upset with the way the bill is charged.
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Jul 16, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 15, 2017
Airtel Customer Care's response
Dear Mr. Neralla,

This is with reference to your post dated 06 June 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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