[Resolved] Airtel — Airtel cheats the whole country

seemonraj

from Darbhanga, Bihar

Address:	Chennai, Tamil Nadu, 600044
Website:	airtel.in

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Friday, March 31, 2017 11:41 AM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

Should I confirm that Nodal Officers, Appellate Officers and all kind of officers are sleeping in Airtel office?

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Saturday, March 25, 2017 1:44 PM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

When did you bloody cheats resolve my issue? Still I am seeing different info about data usage and validity for my number. And, still couldn’t connect to 4G. Not only Airtel, their employees are also faking.

Have a look at the image attached. The best part is that you have resolved to my satisfaction (LOL)

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: SeemonRaj S [mailto:[protected]@gmx.com]
Sent: Friday, March 24, 2017 9:05 AM
To: 'nodalofficer.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com' ; 'appellate.[protected]@in.airtel.com'
Subject: RE: EXPIRY DATE OF DATA BALANCE

Hello,

How long are you going to continue to follow up without getting a resolution? Your scripted response is really irritating. Please write only the matter that needs to be written.

Thanks, Seemon

SeemonRaj S
Email :[protected]@gmx.com
Phone : +91 [protected]

From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]
Sent: Wednesday, March 22, 2017 4:10 PM
To: [protected]@gmx.com
Subject: Re: EXPIRY DATE OF DATA BALANCE

Dear SeemonRaj S,
Greetings from airtel,
This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].
Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.
Basis on email, I would like to inform you that, I have cross checked your details and found that, we are already following up with the concerned department for a speedy resolution of your issue. Hence, our team will revert with an update at the earliest.
Please do write us for any further assistance.
Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.
Customer touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.

Yours sincerely
Sheeba
bharti airtel limited

[protected]Original Message[protected]
From: [protected]@gmx.com
To: nodalofficer.[protected]@in.airtel.com
Cc:
Sent: 22/03/2017 08:40:53 AM
Subject: RE: RE: RE: EXPIRY DATE OF DATA BALANCE

Hello,

Please note that you have resolved none of the issues.

Thanks, Seemon

SeemonRaj S

Email :[protected]@gmx.com

Phone : +91 [protected]

From: nodalofficer.[protected]@in.airtel.com [mailto:nodalofficer.[protected]@in.airtel.com]

Sent: Monday, March 20, 2017 11:45 AM

To: [protected]@gmx.com

Subject: Re: RE: RE: EXPIRY DATE OF DATA BALANCE

Dear SeemonRaj S,

Greetings from airtel,

This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.

As discussed over the phone on [protected], I would like to inform you that, I have cross checked your details and found that, we are already following up with the concerned department for a speedy resolution of your issue. Hence, our team will revert with an update at the earliest.

Please do write us for any further assistance.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"[protected]@in.airtel.com, working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in/"www.airtel.in for a range of products and services.

Yours sincerely

Sheeba

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:[protected]@gmx.com"[protected]@gmx.com

To: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄

Cc:

Sent: 19/03/2017 06:31:52 PM

Subject: RE: RE: EXPIRY DATE OF DATA BALANCE

Hello,

Please note that the issue hasn¿t been resolved in 48-72 hours as you mentioned. Also, I want to highlight one more point. I am connect to 4G network on phone using Vodafone, Jio and Idea sim cards but not by this Airtel Sim. The Airtel SIM that I use is 4G sim. What is the underground that you have made to prevent me from connecting to 4G network?

As far as I know, Airtel is the most third rated cheating Telco in this country.

Thanks, Seemon

SeemonRaj S

Email :[protected]@gmx.com

Phone : +91 [protected]

From: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"nodalofficer.[protected]@in.airte...⇄ [mailto:nodalofficer.[protected]@in.airtel.com]

Sent: Wednesday, March 15, 2017 3:04 PM

To: HYPERLINK "mailto:[protected]@gmx.com"[protected]@gmx.com

Subject: Re: RE: EXPIRY DATE OF DATA BALANCE

Dear Seemon Raj S,

Greetings from airtel,

This is in reference to your email enquiring about data pack validity and my app related concern for your airtel number [protected].

Please accept our sincere apologies for the inconvenience you might have faced due to the under mentioned episode.

As discussed over the phone [protected], I would like to inform you that, in order to know the data balance service, I request you to dial the USSD code of *123*83#, *123*1503# and *123*1504# from your end.

Further, I would like to inform you that, I have forwarded your concern to the respective department with high priority and please be assured that, we will get back to you with an update within 48-72 hours.

I seek your kind co-operation in this regards.

Our effort has always been to provide enhanced customer experience, we request you to write us back, if you come across any issues in future, so that, we may further follow up on the same and work towards resolving the issue.

Customer touch points:

Level 1: Customer care: 121/198 and HYPERLINK "mailto:[protected]@in.airtel.com"HYPERLINK "mailto:[protected]@in.airtel.com, %20working%20hours%20-%2024/7.%20%0b%0b%0b%0bLevel%202:%20Nodal%20Team:%20HYPERL...⇄ working hours - 24/7.

Level 2: Nodal Team: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com%20and%20([protected]), %20working%20hours:%209:30%20AM%20to%206:30%20PM, %20Monday%20to%20Friday.%20%0b%0b%0b%0bLevel%203:%20Appellate%20Authority:%20HYP...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Level 3: Appellate Authority: HYPERLINK "mailto:appellate.[protected]@in.airtel.com"HYPERLINK "mailto:appellate.[protected]@in.airtel.com%20and%20([protected]), %20working%20hours:%209:30%20AM%20to%206:30%20PM, %20Monday%20to%20Friday.%20%0b%0b%0b%0bPlease%20visit%20our%20website%20HYPERLIN...⇄ and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.

Please visit our website HYPERLINK "http://www.airtel.in/"HYPERLINK "http://www.airtel.in%20for%20a%20range%20of%20products%20and%20services.%0b%0b%...⇄ %0b%0b%0b%0b %0b%0b%0b%0bYours%20sincerely%0b%0bvennila%20G%0b%0bbharti%20airtel%20limited%0b...⇄ %0b%0b %0b%0b%0b%0b%0b%0b%0b%0b[protected]Original%20Message[protected]%0b%0bFrom:%20HY...⇄ for a range of products and services.

Yours sincerely

vennila G

bharti airtel limited

[protected]Original Message[protected]

From: HYPERLINK "mailto:[protected]@gmx.com"HYPERLINK "mailto:[protected]@gmx.com%0b%0bTo:%20HYPERLINK%20"[protected]@gmx.com

To: HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com"HYPERLINK "mailto:nodalofficer.[protected]@in.airtel.com%0b%0bCc:%20HYPERLINK%20"nodaloffi...⇄

Cc: HYPERLINK "mailto:[protected]@airtel.com"[protected]@airtel.com

Sent: 15/03/2017 12:30:42 AM

Subject: RE: Expiry date of Data Balance

Hello,

Is someone looking in to this? Your customer service don¿t seem to care about your poor customer¿s emails.

Thanks,

********************************************************************************...⇄

This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.

********************************************************************************...⇄

********************************************************************************...⇄
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited . The information contained in this mail is propriety and strictly confidential.
******************************

Was this information helpful?

No (0)

Yes (0)

May 20, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2017

Airtel Customer Care's response Dear Seemon Raj,

This is with reference to your post, dated 01 April 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 07, 2017

Airtel Customer Care's response Dear Seemon Raj,

This is with reference to your post dated 01 April 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 17, 2017

Airtel Customer Care's response Dear Seemon Raj,

This is with reference to your post dated 1 April 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd