Airtel — airtel hello tune service complaint

Address:

638452

They not providing hello tunes service properly. when we set one song as hello tune they send message that hello tune service will be activated but not deducted main balance. after few hours deducting 60+15+15rs as charges for hello tune. to check what's going on, i called 198 but they said u activate one song after that u have changed another song but actually my phone not working few side of touch so setted hello tune on web but that fellow saying that i'm activated via sms service.how's it possible when touch not working after min again called 198 they connected to senior for query but that guy saying i'm activated via web. fellow people talking non-sense again and again after few min. after long argument they saying if willing to use airtel change to other networks by simply. is this the way aitel providing customer service means finally one day airtel also down like aircel. becoz of non-sense service and customer care. finally my hello tune is not setted at first see the screen shot for further details my hello tune setted is "ennai kollathae song " but see screen shot when it is activated and they said it is activated at 12.13pm but msg time is 3pm telling it may be delayed for sms. then how it is activated before receiving sms any service is activated before 3hrs?? 2 r 3 min means acceptable but this fellow said activated at 12.13 at that time my mob bal also low then how's possible it been activated. cheating and no proper hello tune service also many more like internet service