Airtel — airtel rejected to repair my mobile phone-device claim service request # 2251576

Address:

Gurgaon, Haryana, 122002

Hi
I'm gorav, someday back my phone got damaged & when i submit the claim airtel team rejected my claim, reason mentioned that airtel insurance is applicable if there is gap of 15 days in between policy purchase date & 1st damage date. As my phone got damaged on 9th day. So i get fixed the problem from 3rd party on very next day.
Unfortunately my phone again fallen after 15 days & shockingly again screen got damaged on same location like earlier which was fixed.
So i submitted my claim with airtel but again they rejected by saying "reclaiming for the same damages for which claim already rejected."
I want to ask airtel team is the mobile phone cannot break from same place. Phone is not having the brain like you to play with money of people. Nobody damage their property by own it is done by accident and you cannot.
Airtel fake promise.