Airtel — Airtel Xstream Fiber broadband installation delay after 6 months advanced payment

Ian Pinto

Aug 12, 2022

Address:

Jangid complex, Mira Road, Mumbai

Airtel Xstream Fiber broadband installation delay by their technicians even after Airtel took 6 months advanced payment. Customer service and booking agent have been giving false assurances since 5 days that it will be done in few hours/by EOD, by next day, technician is reaching in sometime etc. Twice Airtel phone customer service gave promised assurances it will be done by EOD/tomorrow etc but still pending. There are subscribers in my building who already have airtel fiber and on assurances confirmed by Airtel a week in advance of booking date that installation will be done same day or at most 48 hours I paid 6 months advance. Seems like airtel is only interested in earning interest of my payment and their technicians lazy to provide prompt service which can be done in matter for few hours on the first day itself. Can Airtel get serious about providing better service or will lose customers like me along with all my family members, friends, etc even for mobile call services along with broadband.

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Airtel customer support has been notified about the posted complaint.

Aug 19, 2022

Updated by Ian Pinto After more than a week airtel canceled my fiber connection order and so far has not communicated refund of my order payment amount Rs 3533. Airtel did not even give any valid reason for not being able to completed installation of fiber, when there are other residents having fiber internet in my residential building. Airtel senior management needs to clean up the operational inefficiency and lack of customer service by technicians, customer service and sales who do not have any coordination of right information to provide service.