[Resolved] Airtel — Amount deducted from bank but failed bill payment with airtel.

Samadarshi

from Mumbai, Maharashtra

Address:

560076

Dear, I have made airtel online postpaid bill payment on 02 Oct 2016 Amount got deducted from HDFC bank .payment successfully . Money deducted from my HDFC BANK . But from airtel side they said money not reached them.and the transaction has failed. I have not received any refund to my bank after that. This is scam by airtel. They have disconnected my line while speaking. Details are mentioned below: Bank : HDFC Narration: [protected]-CITRUSAIRTEL :[protected] Dated: 02 Oct 2016 Amount : Rs.863.22 Transaction failure. Kindly look on to the issue and resolve it asap. Thanks Samar

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Nov 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 October 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Oct 07, 2016

Updated by Samadarshi Hi,

I have gone through the payment receipt. Now please once look into my bank statement which were not required to share airtel. it is clearly mentioned that the payment deductions. If any more clarification required please let me inform before making any mobile messages stating that, "THANK YOU FOR CONTACTING AIRTEL. HOPE THE CONCERN RELATED TO YOUR MOBILE HAS BEEN RESOLVED TO YOUR SATISFACTION. YOUR REFERENCE NO. IS F[protected], REGISTERED ON 07-OCT-2016 14:10"

REFERENCE NO.- SR71766993 STILL NOT RESOLVED.

BY: Ajeetha R, Service Specialist, Airtel

Regards
Samar

Verified Support

Oct 11, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 October 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at [protected]@in.airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd