This is in regard to my shifting request of my connection from Ghaziabad(UP-201002) to Saharanpur(UP-247001). I had purchased 6months plan on 04/10/2022. So after shifting my connection, this plan should have continued but I see zero balance in my account. So I had to recharge with a month plan.
Shifting request no. [protected] for Airtel Xstream Fiber no[protected]_dsl was registered on 16/11/2022, and on 18/11/2022 the connection was done by Airtel service engineer and new Fiber ID is[protected]_dsl.
Other Details:
Connection Holder Name: Ashutosh Dwivedi
Mobile No: 8**** ****0
Email:
Everything was setup already on this address as I was using the connection before September, so Fibre connection was already done. I had my router as well, but they took my old router and installed the new one. I informed them that for the very first time when I shifted the connection engineers used my old router, so why new one this time, they replied that this will not work.
Airtel customer care created the shifting request and I was told that no money has to be paid since you have a prepaid account, and your current plan will continue. But it is not the case.
As per the monthly statement from Airtel, I was left with Rs. 2258.21 balance in my account(Airtel Xstream Fiber no[protected]_dsl).
They accepted to refund the amount, but with more than 30 days they aren't able to do so, neither providing any reason for the delay.
They just reply that they are working on that with high priority. Was this information helpful? | 
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