Airtel — automatic pack activation, unreachable customer care and no refund.

I recharged my airtel mobile number -[protected] with 120 rupees on 4/12/17 which gives a balance of whole 120 rupees without any tax deduction. Suddenly a whole lot of messages came, of packs getting activated such as MAZAA TV, EROS NOW, ERO VIDEOS, ONLINE MOBILE GAMING & SUPER STORE deducting rupees of 5 and some even of 35, again and again, making my balance go down to only rupees 4. I was shocked as I have never taken any interest in these types of packs or even got any keen interested in them. At the same day, I called 121 to talk to the airtel customer executive service to deactivate these packs and get my recharge money back. The process is very painful to get to talk to the airtel executive but at last when the option came and I chose it, the call got cut showing 'INVALID NUMBER'. I tried twice that day going through the same painful procedure but got the same sad result. A day passed, I tried again with the same painful procedure and again received the same INVALID NUMBER coming on the screen after choosing the option to talk to the executive. Another day passed and (on 6/12/17) I was very disappointed with the airtel service yet I made a call as a last try. This time the call was received by a guy and I got relieved and quickly told him my problem. I got to know that there 17 packs activated to my number of which I have never heard before. I was shocked and told him to deactivate them all and refund my recharge money. But he told me that he has the authority of just deactivating those packs and in order to get the lost recharged money back I needed to contact them after 24 hours of deduction of the money. I was furious and narrated him my whole story, that I tried to contact them as soon as possible through the painful long procedure, being calm as possible but got no justice and he rudely cut the call while I kept talking. I feel helpless and scammed. My money got stolen and the only opportunity to get it back (by getting my complaint noted within 24 hours) was smartly taken away. This feels as same as like my money has got stolen from my pocket. I request the refund of my rupees 116.