[Resolved] Airtel Broadband — False promises in providing an internet connection

Vanshdeep Singh

from Moga, Punjab

Address:	560068
Website:	airtel.in

I registered for an internet connection with airtel on 6th and i got a call asking for the documents. I submitted and i was told that they will install the connection on the same day by 7pm. But it wasn't done.
I posted a complaint on 8th to which i got a reply that the work will be done by the same day by 8pm which again didn't happen.
I again emailed the customer care for the connection on 9th and they said that the work is under progress and the work will be done within 3 days from 8th. Again, didn't happen.
I emailed them again on 13th (Which is after 4-5 days) and again i was assured (As always) that the work will be done by 7pm. And that again didn't happen.
I don't know since when did airtel become so carefree in responding to its customers. I've been waiting for a connection for more than a week and there is no reply from their side.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2016

Airtel Customer Care's response Dear Mr. Singh,

This is with reference to your post dated 14 June 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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