[Resolved] Airtel — Broadband Fixed Line Service

Abuthahir Chanbasha

Address:	603103
Website:	www.airtel.in

I raised request to cancel my Airtel service from apartment Flat #7H, Tower 3, Vijay Shanthi Lotus Pond, Thaiyur, Kelambakkam, Chennai - 603103.

The request (reference #[protected] was raised on 5th Jan and it is effective from that date. The monthly bill generation date is 6th of every month and we have time to pay bill until 25th of every month.

I have paid all the bills until 25th Jan 2017 due date. The cancellation request is suppose to take effect from 5th Jan and close within 7 working days as per Airtel policy. But for some reasons it not being closed yet and no outstanding balance in my account either but still they are requesting to pay additional Rs.1150 by 6th Feb 2017 as per new reference # stating that they delay the cancellation for no valid reasons.

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Mar 5, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Feb 02, 2017

Updated by Abuthahir Chanbasha Correction: The stop/cancellation request was raised on 3rd Jan 2017 and Airtel considered 5th Jan as the effective date for cancellation/accounting purposes.

Verified Support

Feb 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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