Airtel — Broadband installation Fake promise and money taken in advance not paid back

Address:

Ekta colony Ajabpur kalan dharmpur

I had applied for new Airtel Xstream Fiber Connerction on 30 january 2022. And their sales man also visited our place and insist us for the plan of 6 months which is of around 3.5k and he promissed us that our connection will be installed within Few hours by their engineer.. on their promissed we paid for this plan (3500) and then the sales man depart. After few hours the Engineer came into our place and tell us after visiting that .. it's not possible to install the broadband in your home bcz of our new policy we can't cross connection wire over Road.. we said it's Ok .. but what about the money that we paid you??.. and you know what they were saying your money will be refunded to your account within 10 to 12 days... Really??? Is this is your marketing strategy or Scam . We requested them to return our money on the same day.. bcz we have to apply for Jio fiber as airtel is not available.but till the date i have not recieved Any refund in my account.. Worst Company AIRTEL
Sales man Name - Rajat Rawat .
Installation Area - Ajabpur kalan, Near Railway fatak, Saraswati niwas, Dharampur