[Resolved]  Airtel — Broadband scam by airtel

Address:Gurgaon, Haryana, 122001
Website:www.airtel.in

Dear sir,
I got call from airtel executive calls him avinash (Contact no.[protected]) on 13/06/2016 and he said that he is caling from airtel office from udyog vihar. He had my information like address phone no mail id. He asked me to submit all documents and photograph with cash of rs 2000/- (Which he informed is refundable rs 500 in first bill and rs 500 in the second bill.

He also shared a number saying that please verify the unique code with the guy who will come for document and cash collection.

Then i handover required documents and 2000/- cash payment to airtel executive who visited my office by verifying airtel code which i got on my contact no. Yesterday afternoon a guy came took the money in cash when i asked for invoice he told that avinash will send it on your registered mail.

Now today when i am calling the number (Contact no.[protected]) or the no. Of the executive who collected the document[protected], i called lots of time but airtel executive didnot picked my call and still i am waiting for airtel invoice on my registered mai id. Avinash's phone is switched off. He said he is from airtel's sales team.

Also he was assuring that he will make sure that the connection will be installed by morning 14/06/2016.

Kindly do the needful on urgent basis & resolve this matter yesterday afternoon a guy came took the money in cash when i asked for invoice he told that avinash will send it on your mail.

What kind of scam is carried out by airtel by set loose such third party agents and sharing information of the customers to them. Airtel have to take the responsibility and identify the person who has collected the money and documents.
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Aug 10, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jun 14, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 14 June 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 16, 2016
Airtel Customer Care's response
Dear Customer,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Jun 20, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 14 June 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Complaint comments 

Comments

*Airtel — Broadband Scam by Airtel
Hello,
Airtel Number: [protected]
Alternate Number: [protected]
Such a poor management system and very sloppy customer care! A customer since 10 years and the services are degrading day by day. Disappointed..
Such a poor management system and very sloppy customer care! A customer since 10 years and the services are degrading day by day. Disappointed..
Still no communication received from Airtel.
Now Airtel says, they can't install a connection at the address I provided. What about my money ? What about your service commitment?

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