[Resolved] Airtel — Cancellation not yet processed

Rukmani Ponnurangan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600005
Website:	www.airtel.in

Airtel landline no: [protected]. The cancellation request was submitted in the month of november but the billing was not frozen adn the bill was generated for two consecutive months. Upon enquiry found that it was erroneous and we owed only a fraction of the amoutn which was paid as well. And even though there have been multiple promises that this will be looked into every week we still get a call asking us to pay the balance and when enquired, again we are told that we are not to pay and its companies' mistake. Issue unresolved for months now.

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Jun 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Airtel Customer Care's response Dear Rukmani,

This is with reference to your post dated 3 May 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 15, 2017

Airtel Customer Care's response Dear Rukmani,

This is with reference to your post dated 03 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd