[Resolved]  Airtel — Cannot receive Bank Transaction / eCommerce update SMS on my airtel number

Address:

380007

Dear Team,

I am writing this mail to inform you that, I am not receiving any Bank transaction or eCommerce update related SMS on my number [protected].
I have called customer care several times, emailed on the customer support I get only one reply that the issue will be solved in 48 hrs. But its been more than 5 months, the issue is still not closed, they give excuses that there is problem with my handset but i tried with other handset as well, the problem still persist. I have checked with my Banks as well, they have provided me evidence that SMS are being delivered from there end, but are dropped due to some network issue in Airtel.
Eg: (09/05/2016 10:37:42 09/05/2016 10:37:42 09/05/2016 10:37:42 09/05/2016 14:30:18 XXXXATM VALUEFIRSTHTTP1 RT-[protected] xxxxBk XXXXATM AXIOMBRD[protected]:37:[protected] Your a/c xxxxxx is debited INR xxxx.xx on[protected]:37:40 A/c Bal is INR xxxxxx.xx Info: CASH-ATM/AHBN1074. Get XXXX Mobile: m.xxxx.com/cwdl F FAILED:005 1)
As you can see, the SMS are being sent from the bank's end. Request you to kindly let me know why such SMS are being dropped from the network. This is very inconvenient. Kindly do the needful, awaiting a positive reply.

Note: Sensitive information has been masked to keep privacy.