Airtel — Cheating!!! Improper information while buying prepaid sim and the dealer's irresponsible speech, improper help from customer care 121 and dealer

Address:

Madurai, Tamil Nadu

My name: m. Yokesh. I am studying engineering in madurai.

I have bought a new prepaid airtel sim for rs:120. The dealer informed us that i will be having 3month rate cutter package (Airtel to airtel-10p/min and airtel to other - 30p/min). Thats what i was informed, and i got no information about "the frc and only if frc is done, the rate cutter package will be available". I bought the sim and it didn't get activated for 4 days, although i tried for activation. Then i went to the dealer and asked about activation, he told that he tried to call me 3 times but he didn't get connected (Actually i didn't receive any calls from him or from unknown number calls, it may be due to network problems). Then he asked for another proof and i gave him the proof and then activated it. For 3 days i didn't use the sim, as there is no balance. As i was not informed about frc i didn't wait for the frc. After 3 days i top-up ed my card for rs:100 in the same shop (Dealer) where i bought sim. When i asked him to top-up he didn't say ask me anything about frc or plans, whether it is activated or not. I thought that after i recharge my card, i can use the sim with the plans informed. So recharged and used it. On 13.10.14, i made first call for 28 mins to another airtel sim and i was charged 28 rupees instead of 2.80rs. Immedietely i went to the dealer and asked for this. He told me that the first call always be charged for 1rs/min, then immedietely i made another call infront of him and showed the charged amount, it was again 1rs/min. At that time he didn't say anything about frc or plans. He just checked through his phone and told me that your plan is correct but he don't know about this problem, and told me to ask to customer care. Next day i asked to customer care and i was informed that there is no such a plan, your plan is 1rs/min. On 14.10.14 when i asked this to the dealer, he said that he is not responsible, ask to main office or customer care, and told that he was just a seller. Then today (15.10.14), i went to him and asked for the reason i was charged unwantedly and asked him for my balance money excluding the talked time with offer. He didn't answer me in proper manner. He said that i had to wait until i got frc. Should i wait for 1 year, if it took about 1year time? He is answering me in anger manner and using improper words that dissatisfy me and making me anger. His speach is not good, proper and responsiblely. Only today, he is taking the speech about the frc, before that he didn't. What is this? Is he cheating me to sell the sim without knowing anything about it? I am feeling that i am getting cheated by airtel groups (From dealer to customer care and nearby office). Everyone says "i am not responsible", then who the "hell" is responsible for this cheating. The dealer speaks stupidly and says that i am speaking stupidly. I was selled sim with improper information about the plan, and after the problems were found, i was serviced and cared improperly by every helplines (Dealer, near-by office, customer care). Now the dealer says me to bring the proof and 20rs to get another sim with same plan. Then what about the persons whom were given with this as my number? And what about my 100rs top-up?

Area i'm living: d. S. P nagar, bye-pass road, madurai-10.
My airtel number: [protected].
Dealer address : sri meenakshi mobile, chokkalinga nagar, madurai-10.
Near-by office: airtel cellular office, bye-pass road, madurai-10.