Jun 05, 2017
Updated by Veda1984 Dear Rakesh,
Not yet my issue was resolved with Airtel and I got an call from your representative and your peoples intension only pay the bill instead coming with solution for my issue.
The issue still Open.
Below was the Mail response am getting from Airtel Nodal Team:
On Sat, Jun 3, 2017 at 6:32 PM, <appellate.[protected]@in.airtel.com> wrote:
Dear Veda Gurunathan,
Greetings from airtel!
This is in reference to your email requesting to reverse late fee charges in your bill dated 30th May 2015 for your Airtel mobile number [protected].
As per our telephonic conversation on [protected], we have already reversed the late payment fee this one time and the amount of Rs. 125/- + Service tax Rs. 18.76/- has been credited to your account on 31st May 2017. Request you to make the payment for the remaining amount of Rs. 348.68/-
Our records indicate that the payment of Rs. 348.68/- was due on 30th May 2017 for the bill generated on 12th May 2017. Since the payment was received after the due date on 30th May 2017 a late payment fee was charged.
The late fee cannot be reversed for this time and I suggest you to make payments through any of the following quick and convenient modes within due date to avoid late fee in future.
Kindly note that the due date is on 30th of every month.
1. Visit www.airtel.in (Payment will be updated within 2 working days).
2. Myairtel application, you can download the app from Google Play, iOS App Store, Windows, Ovi, App Central. Alternatively, please visit http://airtel.in/myairtel.
3. Pay from your phone through Airtel money, dial *400#.
4. Visit an Airtel Relationship Center. For details, SMS ARC <pin code> to 121 (toll free).
Please note, payments made through third party web sites or net banking will be updated within 2 working days. In case you are initiating payments through third party website (like paytm or other bank web sites) we request you to make note of this.
If you wish to know your bill related information, SMS BILL to 121 (toll free) from your airtel mobile.
Alternatively, you can check your data usage, view or change plan, due amount, pay bills and manage all your airtel connections with My airtel app. To download the app, click www.airtel.in/5/NV
Thanks for reaching out to us.
For further queires, please do email us.
Customers touch points:
Level 1: Customer care: 121/198 and [protected]@in.airtel.com, working hours - 24/7.
Level 2: Nodal Team: nodalofficer.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Level 3: Appellate Authority: appellate.[protected]@in.airtel.com and ([protected]), working hours: 9:30 AM to 6:30 PM, Monday to Friday.
Please visit our website www.airtel.in for a range of products and services.
Yours sincerely
Darshini CR
bharti airtel limited
[protected]Original Message[protected]
From: veda.[protected]@gmail.com
To: nodalofficer.[protected]@in.airtel.com;appellate.[protected]@in.airtel.com
Cc: [protected]@airtel.com
Sent: 02/06/2017 06:22:35 PM
Subject: Re: Discount and surrender damn airtel my 7 connection..
Hi Team,
once's below issue resolved then only I will pay the bill for all my post paid connection more over three number due will be already crossed(30th May 2017) which is belongs to my primary numbe :[protected].
Thanks
Veda G
On Fri, Jun 2, 2017 at 1:32 PM, Veda Nayagam wrote:
Hi Team,
I am Vedanayagam from coimbatore and my post paidmobile# HYPERLINK "tel:(989)%[protected]"[protected], This is prmary number and i have another 6 post paid conneciton with airtel.
Previously my "Airtel Payments Bank" and "Airtel Money" account was locked for nearly 20 days and i was trying with reactivate but am not able to do it and the response geting "Please try agian after 24 hours" when ever i was trying from the App and browser, finally call the customer care and replied like "server was down please call after sometimes". Then again i called them nextday and they reactivated my account and the mobile # [protected] crossed due date, i ask them to waive off my late fee charge because of cant able to make payments from "Bank or Airtel Money(used to pay from this)".
without notice one of service also activated for this number and i ask them to deactiave and i paid for past two months for this services. after am checking this month billing fo rthis same number all the things are included in the current billing cycle and due date will be "30th May 2017", more over Messaeg service also not activated and i rasie the complaint and Reference no. 76454772.
Message received from Aitel : Reference no. 76454772 for your airtel mobile has been registered on 24-MAY-2017 23:29. The same will be closed in next 2 days. For status update, SMS SR (ref. no.) to 121
Every time i called customer care for the due amount and all those things reason i am not able to add this number to Airtel App beacause cant receving OTP for authenticate.
The message was recevied by "24-MAY-2017 23:29." till its not resolved and i call customer care for knowing the status for the ref number and one guy said it has been escalated and it will solve with in 24hrs and he said airtel person will call me to my number for confirmation but still i didnt get any call as of now. i ask them add Note on the Ref number 76454772 like i have two more numbers having same billing DUE date will be "30th May 2017" once the issue resolved then only i will pay the bill and he said its noted.
Yesterday(01 June 2017) i called customer care again and ask the status but they are saying no notes available for the REF # 76454772.
and i asked the precedure for Disconnect and surrender forall the seven(7) number for my account and he has given mail HYPERLINK "mailto:ID%[protected]@in.airtel.com"ID:[protected]@in.airtel.com and said will get reply with in 4 hours and I sent mail(refer below email) but not get any response still now for this issue also, And not even asked the reason why am surrender.
Am very Frustrated with AIRTEL, when ever we are calling to customer care your recording all those conversation right, so please go thorough it and get to know my patience and pain.
Now am ready to deactivate and surrender all those my number from Airtel and plan to change operator.
Atleast can i get response this for mail from airtel? if yes ASAP.
--
Have a Niceday!
Yours sincerely
Vedanayagam.G
Jun 05, 2017
Updated by Veda1984 Below are my response to Airtel Team
Dear Team,
I can see this word "Payment" more times in your replied email, Airtel intention only customer should pay the bill while if they having issue with Airtel, what an nonsense reply I am getting, Why should I pay the bill without fixing the issues? its not make sense.
Airtel :"we have already reversed the late payment fee this one time and the amount of Rs. 125/- + Service tax Rs. 18.76/- has been credited to your account on 31st May 2017"
Veda[protected] : This looks like your understanding with my account, above the charges is an late payments? what you peoples think about customers and this is the services you peoples provided? cant you know late payments charge will comes Rs.125. feel very same with you Airtel. for you am saying that amount for only for Value Added services and now revised.
Airtel : "Our records indicate that the payment of Rs. 348.68/- was due on 30th May 2017 for the bill generated on 12th May 2017. Since the payment was received after the due date on 30th May 2017 a late payment fee was charged"
Veda[protected] : Your records indicate only the payments? not the issues and customer pain?
This is my final reminder .
I have raised Four complaints : Reference no. 76454772 : Mobile#[protected]
1.SMS services not working:
Logged the issue by "24 May 2017" and previously requested to customer care in oral conversation which I had issue with Message sending and receiving, for this issue I cant make any transaction for banking and other services for cant able to receive OTP and others.: Not yet Resolved
2.Reverse the amount for Values added services activated to my number.
Unknowingly one services was activated to this number and I payed the bill for past two months and while I coming to know then ask AirTel to deactivate and reverse the charge for in the particular billing cycle. : Resolved
3.Reverse Lay payment fee.
Previously "Airtel Payments Bank" and "Airtel Money" account was blocked for nearly 20 days and i was trying to reactivate but no luck in the Airtel-App and Site, I got response like "Please try agian after 12/24 hours", finally I call the customer care and peoples are replied like "server was down please call after sometimes". Then again i called them nextday and they reactivated my account and pay the bill for last month and then this late fee should not reflect the current bill cycle because its issue with from your end.
4.Reverse Lay payment fee another two numbers reason was issue not yet resolved.
As I mentioned clearly in the mail and oral communication once's the above issue resolved then only I will pay the current bill for those numbers ([protected], [protected]) because billing date will be on "30th May 2017" and if not then I wont pay the late fee also reason I had issue with another number.
if you fix all those issues with the numbers then I can continue with Airtel or else I am ready to disconnect the services from AIRTELwith seven numbers which is my Primary #[protected].
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