Airtel — false implementation of trai rules

Address:

560085

Hi Team,

My airtel DTH consumer number is [protected]. I have been a customer for this company for over an year.

Post TRAI implemented the option to select the channels based On their wish Airtel is providing an option to make the selections via channel number 998 and sending the QR code for activation.

I tried to activate my customized plan by selecting the channels and sending the QR code on 1st and 22nd of march. On both the occasions I got the acknowledgement the package will get activated shortly. Unfortunately on both occasions I was fooled. They are just giving the option in TV so that they would loose the interest to go through the grind of selecting the wanted channels and fall prey to the pre defined packages.

This is absolutely against the TRAI rules and also against the interest of the customers. They just waste customers time and effort.

The customer care what they have is one more thorn in the process. They never have the audacity to fix the problems. They keep giving the alternates which again wanted our time and effort. Nodal office too is no different I have spoken to several employees from customer care and nodal office but few have the intent the rest are just arrogant.

Request the quorum to address this false information provided on channel no 998 which defeats the very purpose of implementation by TRAI. Also I would like Airtel to remove the page on TV until it is fully functional.

Thanks Sudheer