Airtel — faulty data consumption reporting

Address:

201309

I have been using airtel from many years, of late i have been noticing -
1) their customer support has become horrible
2) their services have become even more bad.

The issue - the network is pathetic and data gets consumed with one video streaming. And there is no customer support to help.

When you try and dial the non existent customer care at 121, you can't expect any support. So to connect to customer support, you need to send the port message which makes airtel call you. Once connected, no matter what your issue is the support executive will say that i will note you complain and pass to technical team but there will be no timeline for the resolution. Once my network complaint got resolved after 7 months. That too officially, not much improved in terms of network.

Yesterday when customer care executive called she said that the issue of faulty data consumption is known issue and tech team is working on it. I asked if it is faulty please reset the limit on my account, she says can't do that. Also there is no timeline by when this issue will be fixed.

She further said that there is a separate recharge that you need to do if you want to connect to customer care (198)

Reading former complaints i do see that customer care executives have put them to resolved status without actually getting the issue fixed.

I wonder if there can be a penalty added for charging without actually providing the services and some mechanism to validate with the customer before they get to close the complaint here.