[Resolved]  Airtel — Fraud money collection upon changing from prepaid to postpaid

Address:	New Delhi, Delhi, 110029
Website:	www.airtel.in

Recently I wanted to switch my number [protected] from prepaid to postpaid. I logged into Airtel's website and filled in the online form. An Airtel executive visited me to collect the photo and I was asked to send id documents on WhatsApp, which I promptly did. The executive collected Rs. 250/- and gave me the receipt and the replacement sim card, which was supposed to activate within the next 72 hours. He also wrote a number of his manager/boss/senior called Mr. Anil ([protected]). He asked me to contact Mr. Anil in the case of any issues.

I waited for the next 1 day, and since it was a Saturday and Sunday, I waited for another 2 days. After that, I had been regularly been calling Mr.Anil and he gives me one of the following responses:

1) I am out right now. I will reach office in 2 hours and call back (never called back).
2) I will find out and tell you tomorrow. (never calls back)

Now today, I was really angry with the delay (72 hours converted into almost 2 weeks). I called him, and he said that he is outside and would call me in 2 hours. I waited. After two hours, I called him twice and he didn't lift the call. Post that his phone came busy. And after that again he didn't lift the call.
I messaged him that I won't stop calling you. He blocked my number.

This is highly unprofessional and fraud on the part of Airtel executives. I want strict action to be taken against this.

Regards.
Sachin Rajput

PS: Form Serial Number: DLPL 527469