Airtel — hd channel is not working

Address:

Chennai, Tamil Nadu, 600100

I have add sony ten1 hd channel for 1 month but it is not displayed got stucked.
I have called the customer care they told me that technical person will come for check the issue for that rs.150 will be charged liked that. Why should i pay that amount if the channel is not displayed. You are cheating me.
Worst customer support. Unnecessarily i lost my money. Don't cheat us.
My customer id is [protected].