Airtel — Hotspot device return

Address:

Flat 619 vishnu 1 balaji complex jharpada

Hi team,
As per my conversation with one of your colleagues swagatika sahoo from bhubaneswar i have gotten the airtel device from 1st
August, however i already mentioned her if the device doesn't work as per requirement and speed promised (18mbps) i will return. I informed immediately about the speed to her which was 3 mbps and asked to return the device as she failed to send technician. Till now she has been not picking up my calls. Kindly help in this regard. This is a pathetic service from a reputable organization like you. Please train your executive to be accountable enough to handle this.