[Resolved] Airtel — Inappropriate bill generated from past six months

aruns88

from Delhi, Delhi

Address:	Bangalore, Karnataka, 560066
Website:	www.airtel.in

Hi,

Inappropriate bill is being generated for my airtel number from past six months. Every moth i have to call the customer care for rectification of the error. This month i called customer care for the same reason and asked for escalation of the issue to the higher authority, i requested to call back between 9 to 11.30 am. I got a call back around 4 pm from your officer, i was in a meeting and asked them to call back tomorrow for which i was replied rudely and told that i wont get any call back tomorrow. Is this the way how you provide service to the customers, what is the use of customer care service if you are not providing service when we need it.
Kindly help.

Regards,
Arun
[protected]

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 06, 2016

Airtel Customer Care's response Dear Arun,

This is with reference to your post dated 4 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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