Airtel — Incorrect Rate Plan Migration for [protected]

Address:

Bangalore, Karnataka

Hi, I hold 2 Postpaid Corporate Connections bearing the nos [protected] & [protected] under Corporate 299 Rate Plan since 6 years. I opted for a change to the new myPlan Corp 599 plan for both numbers. Surprisingly, they have made only [protected] as myPlan Corp 599 with 22 Freebies and converted [protected] to the usual myPlan 599 with only 20 Freebies. Whenever I call/mail Customer care, they ask me for re-submission of documents without providing me a valid reason. They totally ignore the fact that [protected] was ALREADY under Corporate 299 plan . Moreover the SAME documents hold good for [protected] & [protected]. I am quite frustrated with the worst service of Airtel in this regard & look forward in obtaining immediate resolution. Thanks & regards, Dr Harish, Bangalore.