Airtel — indecent behaviour

Address:

Kolkata, West Bengal, 700071

Sir,

We the steel authority of india ltd, central marketing organisation, eastern region is having corporate tie-up with airtel for cug mobile connection. All the connections had been taken from airtel store at 46, everest house, j. L. Nehru road, kolkata-71. We are regularly making payment to the monthly bills raised by you within due date through neft. The utr numbers are also being confirmed to your above store. Inspite our regular payment within due date, one of your executive sri dibyendu chakraborty often send message to the subscriber bearing mobile no: [protected], sri goutam ghosh, who is in the general manager of our company.

Today, at around 1.30 pm he send an sms in quite offensive language stating that "if this number is so important than why you not make the payment on time??? Immediately after 2 minutes he send another message"i have bar your number, please, make payment of rs 13680.53/- and call me to unbar the line. Thereafter, i spoke to your executive sri dibyendu chakraborty and found that your people didn't update the payment details in your system, for which your subscriber steel authority of india ltd is not responsible. This i have explained to him, but i was very shocked with his behaviour and his language. Rather, he threatened to disconnect the above line. Therefore i would like to know, is this your ethics and also like to know is it the way you behave with your customer.

Hence, i am hereby request to kindly take appropriate action at your end and try to provide satisfactory service.

Thanking you

Yours faithfully
For steel authority of india ltd

Gautam das
Sr manager (P&a)/er
Central marketing organisation
Regional office (Eastern region)
Ispat bhawan, 3rd floor
40, j. L. Nehru road
Kolkata-700071
Mob no: [protected]
E-mail: [protected]@gmail.com