Airtel India — No customer care service

Airtel has the worst customer care services. I am trying to solve an issue for which I need to talk to a customer care executive but they just won't give you an option for that. I have tried almost every number but just could not get to talk to a customer care executive.

I also tried the Airtel thanks App for my issue, it simply says "For others issues dial 198" which I already have tried multiple times. It just doesn't give me an option to talk to a customer care executive.
Airtel has no customer care service.