Airtel — internet service problem

Nishad Azeez

from Bengaluru, Karnataka

Address:

560049

I am not grtting the 4g network (Pin code area 560049) the company has promised, in my area. There is a tower nearby. Even then this is the case. I complained to their customer care several times. But they are not taking it seriously. They are saying the issue is fixed. I am getting good coverage in my home balcony but not at all inside my house. Should i need to be in balcony always??
I am not getting what the airtel girl promises in her ads. So pls consider this complaint seriously and make them correct this issue as soon as possible

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Airtel customer support has been notified about the posted complaint.

Sep 27, 2018

Updated by Nishad Azeez Nobody has contacted till now to address this problem. I am losing my money just because of their ignorance. Airtel customer care used to say the range in my area is OK. There is no problem etc. but they should visit my home and see whats going on.

Sep 27, 2018

Updated by Nishad Azeez Please see the screenshot which I captured from Airtel site regarding the range graph. I have marked my area in red.There is a tower nearby. Even then the coverage is marked as Good instead of Excellent . I really wonder about this. Surely there is some technical issue. Please resolve the issue as soon as possible. I am even thinking of changing the data provider is this goes on.