[Resolved]  Airtel — Many channels are not working properly

Address:411033
Website:www.airtel.in/digital-tv

I am using HD Setup box since 2012 (But not use HD channel :P, so do not call my TV as DABBA). I faced many issue with Airtel, like money deduction, Channel Activation without knowing...

Now I am facing below issues

1. Many channels are not working properly. Pictures are coming like a bad whether. When I searched over internet, this is common issue for Airtel, and they ask for 150+ to each visit, no matter if you problem is solved or not. References are

http://www.complaintboard.in/complaints-reviews/airtel-digital-tv-l40261.html
and
http://www.consumercomplaints.in/airtel-due-to-airtel-mdu-switch-issue-the-pictu... .

2. I use prepaid HD box (Don't know if they provide postpaid also), but when I miss last date to recharge, they charge 20rupees for resume services. I do not if they know the difference between prepaid and postpaid.
And other thing is that, no other DTH service provider charge money to resume service.

3. In my Airtel application, they have some plans to recharge and you will get extra money, but I never got that extraaaaa... When I called to care, they said that it is only for selected users.

I am not relative of Sunil Bharti Mittal, so is there any chance to solve my issue without money?

And is there any plan to introduce OPEN NETWORK into DTH service also, so I can also watch my TV into my bedroom, instead of watchman's cabin at parking floor?

Chullu bhar pani aata hoga na ghar me???
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Nov 25, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Oct 25, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 20 October 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

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