[Resolved]  Airtel — Mis-used number provide with new sim card

Address:Ahmedabad, Gujarat
Website:www.airtel.in

I bought a new SIM card from an retailer a month earlier...But post one month...I'm getting unwanted calls saying that someone's brother was missing and he was using this number a year or more ago.

I have told the caller it's not the person whom you wanted to connect...But with the very surprise he's thinking that I'm a kidnapper who has kidnapped his brother and keep calling me different numbers reguriously more than from 20-25 different numbers...

I have briefed the same to the retailer and asked him to speak with the Airtel authority and replace this sim card with a new fresh number...But to my fortunate...He refused to help and asked me do whatever you want they won't do anything on this.

Why my name as registered with that sim card will be trouble and why money will be wasted with such a disaster negligence by the service provider...

My questions are :

1) Why Airtel is renewing old numbers with new SIM cards and why they are not shutting those numbers permanently to generate new series of contact number ?

2) Why such retailers have been initiated by the company...Who doesn't take any initiative to help the consumers ?

3) What if, someday if any police complaint is issued on my name as registered with the company on based of those calls made to me wondering I'm a kidnapper of his lost brother ? At that time, who will be responsible ??
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Mar 9, 2017
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 30 January 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Akanksha Singh
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Feb 05, 2017
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 30 January 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
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