Airtel — Mobility not getting correct services

Address:	New Delhi, Delhi, 110003
Website:	airtel.in

Hi,

I took my new AIRTEL 4G connection from Nehru Place DSA [Agent : Nitesh] on 13th December, 2015. However, the number got activated after 1 week when I follow up this with the Airtel Store, South Ex Part I and Nitesh. Later on, when I tried to get the DOUBLE DATA OFFER as mentioned on my phone box cartoon [PFA the picture of the phone box], I came to know that I should have 4G data booster pack with myPlan, so I visited the South Ex Store once again and get my plan changed to ₹149 myPlan along with ₹450 2GB 4G DATA BOOSTER from ₹249 myPlan. My real ordeal starts from here, after regularly visiting the store till 06/01/2016, the issue was not solved completely. I wasn't able to use data on my phone since 28/12/15 and due to this I wasn't able to get the benefit of the DOUBLE DATA OFFER. Now whom should I blame - me as I believed in AIRTEL 4G or AIRTEL.

Let me help you with the timeline:
12/12/2015 – Visited the Nehru Place and purchase a new connection ([protected]), however, the executive didn’t have the SIM card so visited the next day again.
13/12/2015 – Shared documents and received the SIM card.
22/12/2015 – After waiting for almost one week and contacting Nitesh and South Ex store, finally, the connection gets activated on 22/12/2015.
27/12/2015 – I contacted the 198 and asked for the clarification in regards to the Double Data offer and got the detailed information.
28/12/2015 - I visited d South Ex store and request for changing my plan with a DOUBLE DATA OFFER compatible plan & store executive told me it would be completed in 4 hours, so I waited for the same.
29/12/2015 - Nothing happened and I patiently waited.
30/12/2015 - I called 198 and enquire about my plan change request but they told me there is no request and when I explain them they said they will reprocess my request and after sometime I send a text BP TO 121 and I got a reply with my new plan details but to my surprise I am not able to access DATA. I again called 198 and register my complaint and then waited for whole day
31/12/2015 - Again visited the store & the executive told me that he has send a mail to the backend and it will be resolved in next 4 hours...so I waited
01/01/2016 - Again contacted 198 & same response
02/01/2016 - Again contacted 198 & same response
03/01/2016 - Again contacted 198 & same response
04/01/2016 - Again contacted 198 & same response...so visited d south ex store and discuss this store specialist Anuj and he send a mail to back-end and ask me to contact him next day if the data issue is not resolved (which I appreciate as he took d ownership of the case)
05/01/2016 - So I called him on his phone and he said the issue is solved now and I just need to swap your SIM CARD which I did on d same day...Now data is working however I AM NOT GETTING 4G AT ALL EVEN IN PLACES WHERE I WAS GEETING IT WITH MY ORIGINAL PLAN
06/01/2016 – Again I requested for a new SIM card and get it activated.

Since then I am only getting 2G and sometime 3G.

Complaint numbers:
1) 67111987
2) 67028461
3) 67002024
4) 17984562

These are the complaint numbers which I noted and keep safe with me, however, you can get the record my contact with your Customer service.

I have also posted the complaint on your Facebook page, however, you people just doing nothing.
I WANT TO GET 4G AS WELL AS THE DOUBLE DATA OFFER AS I AM PAYING FOR THE SAME. APART FROM THIS I ALSO WANT THE FULL REVERSAL OF THE BILL CHARGED ON MY ACCOUNT DUE TO NON AVAILBILITY OF DATA SERVICE AS YOU CAN UDGE FROM MY USAGE.

I have already escalated this issue with your Nodal office on 27th January, 2016 but still the issue is being just dragged on since the starting of this connection.

I have patiently waited for the issue to get resolved and then on:

19/02/2016 – I dialled 198 and even spoken with one of your supervisor who promised that the tariff will be effective on your account correctly in next hours or by today midnight (00:00:00).

However, I patiently waited till Monday (22/02/2016) but the correct plan was not activated. So,

22/02/2016 – I again dialled 198 and spoken to another executive and she investigated the issue and confirmed me that two tariff was active on my account (₹299.00 [Initial Plan] and ₹599.00 [₹149.00 {New Plan} + ₹450.00 {2GB 4G Booster Pack}]) WHICH I ALREADY KNEW SINCE THE BEGINNING, and said that the issue will be resolved in next 72 hours or else the correct tariff will be effective from next bill cycle.

So, I waited to get the 72 hours window to get completed and then on

27/02/2016 – I again contacted the 198 and got the same response that the issue will be resolved in next 72 hours which now I am not ready to accept.

I WANT TO GET 4G AS WELL AS THE DOUBLE DATA OFFER FOR SIX MONTHS AS PER THE OFFER STARTING FROM NEXT BILL CYCLE SINCE I AM PAYING FOR THE SAME. APART FROM THIS I ALSO WANT THE FULL REVERSAL OF THE BILL CHARGED ON MY ACCOUNT SINCE THE BEGINNING OF THIS CONNECTION DUE TO NON AVAILBILITY OF SERVICE AS YOU CAN GUDGE FROM MY USAGE.

If you wish to contact me then you can do that between 12:00 PM – 04:30 PM on any day.