Airtel — money deducted rs 349, but not recharge

Address:

Mumbai City, Maharashtra, 400023

I recharge the vodafone no. [protected] with rs349 On oct 12th from my airtel app. Rs 349 is deducted from my axis bank account but not got the recharge. I made many calls to customer care they told me that only airtel number can recharge from my airtel app.when I ask them what about my deducted money of rs 349 they told me that It will automatically refund in my account within 10 working days.but till 03rd of nov I got no refund then I made a complaint about this matter.My complaint no. Is conrc [protected]. I have got no refund till today 03rd dec 2017. please do the needful .