[Resolved] Airtel — My mobile number was added for unknown mobile number activation

Ktp

from Malegaon, Maharashtra

Address:	Nagpur, Maharashtra, 440002
Website:	Airtel

I have got 3msg from Az-air cm on 20 August 2016 and on 18 August 2016 about activation of some new airtel connection which is unknown to me. They have feed my mob no for verification and other details. I have contacted airtel customer care twice to remove my mob no from this information or provide me atleast name of person holding this connection..but both the times they couldn't help me. First time on 18 August.they said this number will not be activated...but after getting confirmation msg about activation of this new connection again on my personal mobile no. I contacted customer care number, but again they refused to remove my mob no from this mobile no database, though I clearly inform them thrice that this no does not belong to me..so remove my mob no from your database, , but they denied. There executive ask me to visit their gallery...
I am unable to understand why airtel customer executive cAnnot remove my mobile no as I am calling from my mob no and clearly saying this unknown number does not belong to me..

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Oct 2, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 August 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Aug 31, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 August 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call.

Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd