[Resolved]  Airtel — National mnp to postpaid - not done yet, no money returned.

Address:

641042

I own an Airtel Prepaid number +91 [protected] (Kerala Circle). I ported this number from BSNL to Airtel. I am using this number since 1998. Couple of months before I perceived a job in Coimbatore and got relocated to Kovaipudur, Coimbatore. So I decided to port my Kerala SIM to Tamil Nadu circle without changing the services provider. I shared my mobile number online with Airtel. Immediately someone from Airtel called me and had a detailed discussion regarding my requirement. I explained everything to customer care person. I preferred to take MyPack Family Post-paid connection with two additional SIM added to my account by making my above mentioned number as my primary number. One Mr. Prabhu (His number is [protected]) came to my location and gave me required number of SIM by collecting documents, photos, signatures on 3 different applications and requested an amount of rupees 900/- towards the activation of 3 SIM (300X3). I paid him the requested amount plus the cost of other ad-on SIM and he gave me a mobile number (Ms. Valarmathi [protected]) so that I can contact in this number to configure my myPack. In the evening Valarmathi called me to discuss about myPack and I explained to her about required number of packs in each category. I opted 999 plan with 50 packs. In between someone came to our flat and verified related documents and my address. Three SIM cards that I have received are still with me inactivated. I called Ms. Valarmathi to check the status but no proper information, I tried 12, couldn't find an option to talk to customer care representative. I send SMS to check status no proper reply. What should I do? Please assist me in this regard. I really became hopeless. I assume customer care team can help me in this regard.